The key to building a business that thrives over the long term lies in a simple little word: delight! Find out the importance of delighting your customers, and how to create an experience that will make them want to come back for more.
Sonia Thompson spent more than 10 years living the corporate life,
helping grow million dollar brands around the world. Now she's a marketing strategist, consultant, Inc. columnist, and author on a mission to help you consistently deliver remarkable customer experiences. She's also a big fan of roaming the streets of Buenos Aires.