The key to building a business that thrives over the long term lies in a simple little word: delight! Find out the importance of delighting your customers, and how to create an experience that will make them want to come back for more. http://www.youtube.com/watch?v=DCWAtJHh5qo …
Remarkable Customer Experiences
Delight Me Episode 3: Consistently making your customers feel good
A big part of why your customers will choose to come back to you again and again is based upon how you make them feel. Creating a customer experience that consistently does this requires some advance planning. Find out how my Pilates instructor Dr. Timaree Shmit plans to delight me week after …
Delight Me Episode 2: Preparing for the unexpected
For any business, no matter how much you prepare for things, sometimes things pop up that can throw off even the best laid out plans. Find out how to make sure you are still able to delight your customers no matter what happens. http://www.youtube.com/watch?v=W1-SIJQoeus …