A big part of why your customers will choose to come back to you again and again is based upon how you make them feel. Creating a customer experience that consistently does this requires some advance planning. Find out how my Pilates instructor Dr. Timaree Shmit plans to delight me week after …
Videos
Skip the detours by building a strategy for your business
To increase your likelihood of achieving the dream you have for your business, it is important to have a strategy to get you there. Sonia Thompson reviews the core elements of developing a business strategy, and where some entrepreneurs miss the mark. http://www.youtube.com/watch?v=H1YnnTWS9u4 …
Delight Me Episode 2: Preparing for the unexpected
For any business, no matter how much you prepare for things, sometimes things pop up that can throw off even the best laid out plans. Find out how to make sure you are still able to delight your customers no matter what happens. http://www.youtube.com/watch?v=W1-SIJQoeus …