For any business, no matter how much you prepare for things, sometimes things pop up that can throw off even the best laid out plans. Find out how to make sure you are still able to delight your customers no matter what happens.
Sonia Thompson spent more than 10 years living the corporate life,
helping grow million dollar brands around the world. Now she's a marketing strategist, consultant, Inc. columnist, and author on a mission to help you consistently deliver remarkable customer experiences. She's also a big fan of roaming the streets of Buenos Aires.