You have the power to transform every person on your team into a high-performer. It doesn't require you to spend money on expensive training programs. And you don't have to bust your budget to pay top dollar to recruit "the best and brightest" talent either. Building a …
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Remarkable customer experiences begin with moments. How to transform even the most common ones
Life is lived in moments. And it is what we do with those moments that determine the quality of the memories and the impact of certain experiences on our lives. Many of the moments we have swiftly get classified as "no big deal." But if you seize the opportunity to transform even the …
Empathy: The marketing foundation that wins more customers
One of the essential skills marketers need to develop is empathy. Unfortunately, as a society, empathy seems to be in short supply. Last month, I was on a flight that left nearly 90 minutes late. First, there was a problem maintenance had to fix with the plane. After resolving that issue, we …