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Delight Me Episode 1: “Look what I got!”

You know you have delighted customers when they can't wait to share pictures of themselves using your product. This has been the case with the Nneka Saran brand of handbags. Find out more about the source of delight from Nneka. http://www.youtube.com/watch?v=Jq11cdOp_6Q …

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Where’s the spinach?

“Where’s the spinach? There’s gotta be spinach.” This is what was going through my mind as I went back and forth through the produce section at my local Whole Foods. It was Sunday afternoon, a day when it was almost always crowded. I didn’t mean to find myself there on a Sunday, but my Saturday had …

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Emirates, lemons, and lemonade

Ugh. That was my reaction when the announcement was finally made. “We regret to inform you that Emirates flight 305 to Dubai has been cancelled.” The good news is that they were able to get us all on another flight at 11:30pm. It was now almost noon, and my flight was supposed to have taken off at …

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La Viola: They fed me AND trusted me

Last week when we were supposed to be indoors waiting out Frankenstorm Sandy, I was roaming the streets of Philadelphia in search of something to eat. Although I had gotten something to eat to cover me for a few days of being in the house, what I got for myself wasn’t enough. So off I went in the …

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